FAQ

The production time for your order from Iconic Hair by JT varies depending on the type of item purchased. For all pre-made rave braids, loose ponytail extensions, and accessories, please allow 1-2 days for production. Bohemian and custom items, however, are made to order with meticulous care and quality, requiring 7-21 days for production as they are added to our queue. You will receive a notification once your order is ready for shipping. This attention to detail ensures you receive a high-quality product tailored to your festival or bohemian look.

If you encounter any issues with your order from Iconic Hair by JT, we are here to help ensure your satisfaction. Given the high volume of emails we receive, for a prompt response, please make sure to include your order number and clearly describe the problem in your email. We stand by the quality of our products and offer a 100% money-back guarantee if the product is defective or damaged upon arrival. You have 30 days from the date of delivery to return the product for a full refund. Please note that return shipping expenses are the responsibility of the customer.

A: Due to the nature of our products at Iconic Hair by JT, we are unable to accept returns if the product has been worn or opened. However, we strive for customer satisfaction and if you are unhappy with your purchase, please don't hesitate to reach out to our customer service team at hello@iconichairbyjessicatiare.com.au Our team will be more than happy to assist you with any issues or concerns you may have regarding your order.

Yes, you can cancel your order without penalty if it hasn't shipped yet. At Iconic Hair by JT, we understand that changes happen, and we strive to be as flexible as possible. If your order has already been shipped, you can utilize our return system for a full refund. Our goal is to ensure you are completely satisfied with our range of re-usable synthetic and real hair extensions and festival accessories, and we are committed to providing a hassle-free shopping experience.

If you have entered an incorrect shipping address when placing your order with Iconic Hair by JT, it's important to act promptly to ensure your products are delivered correctly. If you misspelled or auto-filled the wrong address, please reply to your order confirmation email and confirm the correct address. Double-check the address details and notify us at hello@iconichairbyjessicatiare.com.au within 24 hours of placing your order. This will allow us to make the necessary corrections before your items are shipped. ***Please note that no address changes or refunds will be processed after the 24-hour window.

Shipping within Australia typically requires 7-10 business days for standard postage and 3-5 business days for express delivery. Tracking numbers are provided 3-5 days post-shipment. Should you not receive a tracking number within 5 days, please contact us via email.

Certainly. At Iconic Hair by JT, our customer service team is committed to providing support for any inquiries or concerns you may have. If the required information is not available, please feel free to contact us directly. You can send us an email at hello@iconichairbyjessicatiare.com.au, and we will gladly provide the assistance you need. Whether your query is about our re-usable synthetic or real hair extensions, festival or bohemian styles, or any of our hair accessories, we are here to ensure you have an excellent experience.