Refund Policy

Refund, Return & Exchange Policy

Our commitment to customer satisfaction extends to our returns and exchange policy. We understand that sometimes products may not meet your expectations, which is why we offer a 30-day return period for unused and unopened items.

To initiate a return or exchange, simply contact our customer service team with your order details. For hygiene reasons, we cannot accept returns on used hair products or tools. Exchanges are available for items of equal or lesser value, and any price differences will be refunded or charged accordingly.

Please note that shipping costs for returns are the responsibility of the customer unless the item received was defective or incorrect.

At Iconic Hair by Jessica Tiare, we strive to ensure you're completely satisfied with your purchase and will work with you to resolve any issues promptly and professionally.

Details for refunds, returns and exchanging items:

Any order Purchased from www.iconichairbyjessicatiare.com.au can be returned or exchanged within 30days. If not completely satisfied with the item, item is damaged on arrival or item is not what you ordered. Simply return the product for a prompt refund.

You are responsible for shipping charges.

If items have been worn and damaged due to use, returns or exchange will not be accepted. Items must not be worn and in original packaging.

Whether you are returning for a refund or exchange. Please do the following before shipping:

Send through a copy of your receipt via email and place a copy of your order receipt in the shipping box with item(s) you are returning.
Make sure to include your order number, email, first and last name.
Indicate the reason for the return
State if you would like a refund or exchange.

** Products must be purchased directly from the Iconic Hair by Jessica Tiare website.